Storied Amusement Park Elitch Gardens Delights Guests and Keeps Them Safe with the Evolv Express®

Few would say “Elitch Gardens Theme & Water Park” when asked, “What organization in Denver has a 130-plus-year history and was home to the city’s first symphony orchestra, motion picture theater, and botanic garden?” But that is the correct answer.

The only downtown amusement park in the United States today, Elitch Gardens possesses a unique and storied history—one that has touched the lives of most Colorado residents throughout the years and formed fond memories. But security at the entrance to the park was negatively impacting the guest experience. Lengthy lines would form in front of the entrance where the security team managed 10 walkthrough metal detectors. When ingress reached its peak, the wait to get through security was as long as an hour. After seeing the Evolv Express® at a different venue, the GM was excited at the possibility of implementing the technology at the park, and thus did so! "We went from a total of 10 walkthrough metal detectors to the one dual-lane Express system and 10 security staff managing ingress to just four,” said Rachel Shapiro, Director of Operation and HR. Through implementing Evolv Express, Elitch Gardens was able to achieve the following and more:  

  • 100% ROI by eliminating the need for a third-party staffing firm
  • Improved guest experience with touchless security screening
  • Eliminated 10 lengthy entrance security lines

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in amusement parks today.

Download the infographic to see a snapshot view of the park's goals and outcomes to learn how you can do the same.

View more of our case studies on our resources page here.