Lyric Opera of Chicago Gives the Evolv Express® Accolades for Its Security Screening Performance

Historically, the Lyric Opera House of Chicago did not employ security screening. “We adhere to the Illinois protocol that bans handguns in public buildings,” says John Yelen, the Senior Director of Facilities. “But we never found any since we never checked anyone. Other theaters in the Chicago area had implemented Evolv Express® systems and our executive management team had visited those sites and seen the Express in action. Our General Manager had also seen the Express system at a local sports stadium and was impressed with the seamless approach to security screening.”

John Yelen went on to recount "we considered other options, such as walkthrough magnetometers and hand-held wands, for primary security screening but they simply weren’t a fit. A lot of our patrons are elderly, and we needed something that was easy to walk through. The Evolv Express met those requirements.” Through implementing our systems, Lyric Opera House of Chicago was able to achieve the following and more:  

  • Scaled to screen more than 1,600 guests in 30 minutes before curtain calls
  • Expedited secondary security screening
  • Delivered positive guest experience, not one complaint received to date

Case Study

Read the case study to learn how you can start your journey to a more secure and guest-friendly security screening solution in performing arts centers today.


Download the infographic to see a snapshot view of Lyric Opera House of Chicago's goals and outcomes to learn how you can do the same.

View more of our case studies on our resources page here.