Georgia Aquarium Transforms Guest Experience While Improving Security with Evolv Technology
At the Georgia Aquarium, the guest experience was detrimentally impacted by the manual and outdated magnetometer security systems that welcomed more than 2.5 million guests a year. With tons of guest feedback expressing their frustration with security queues, the aquarium implemented Evolv Express, which enabled them to achieve the following:
- Improve guest experience scores from 4.0 to 4.6 (scale of 5)
- Shrink security system lobby footprint by 50%
- Optimize operations and marketing programs with guest tracking
- Reduce security staff attrition - saving time and budget for training and onboarding
- Reallocate 50% of security staff to other areas in the aquarium
Case Study Video
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