Theaviation security community has always been proactive and innovative with theintroduction of new security technologies, policies and strategies. Whether itsrevamping screening processes for carry-on bags or drones for perimetersecurity, adoption rates for new technology aimed at thwarting threats hasalways been a consistent focus the aviation community. Yet there is one area ofairport security that remains unsolved – insider employee threats.
Whilethe vast majority of airport employees are not threats, out of the estimated 1million employees working in airports nationwide, it’s hard to overstatethe importance of the need to protect against the insider threat. Especiallywith the steady uptick in insider threat incidents in recent years,A few examples include a baggage handler forHartsfield-Jackson that was sentenced for gunsmuggling, nine Dallas airport employees that admitted they plotted to smuggledrugs, weapons and plastic explosives, and a Horizon Air workerwho stole and flew acommercial aircraft over the Seattle area.
Employeesand Passengers Are Not the Same
Unfortunately, the solution is not as simple as applying the passenger screening process to employees. While passengers plan to arrive hours before their flight to account for the expected airport security lines, it is unfair to expect the same scenario out of employees.
When shift changes occur, hundreds and in some cases, thousands of airport workers enter the airport at once. Forcing those individuals to undergo the slow-moving and single-file screening process that is required of passengers would inevitably prevent employees from getting to their posts at their scheduled start time, thus causing flight delays, which can negatively impact passenger satisfaction and airline finances.
MetalDetectors Are Part of the Problem
Thesedifferences in screening scenarios shine light on the severelimitations of using metal detectors in the screening process.
Thetechnology in metal detectors is designed to detect only metal and is unable todifferentiate between other everyday metallic items, such as cell phones orbelt buckles. Because of this, individuals are asked to stop and divest ofpersonal belongings, which inevitably creates delays and long lines. Further,when guards repeatedly find that the detectors’ alarms are due to those everydayitems and not weapons, they become desensitized and inadvertently lesseffective in the screening process.
Despite this being the norm for passenger screening, this process cannot keep up with the demands of employee screening.
Revampingthe Employee Screening Process
Withthese significant limitations and challenges in mind, consider looking toreplace antiquated screening solutions with more advanced technologies thatleverage Artificial Intelligence (AI), and utilize advanced scanners, or evenbiometric capabilities.
If you do choose to onboard new technologies, ensure they meet the following capabilities to best protect against insider threats and improve the employee screening process:
- Speed
Because airport shift changes can include up to thousands of employees at once, it’s important that your next screening solution quickly and efficiently move individuals through without sacrificing security.
To do this, look for screening solutions that don’t require individuals to pause, pose, or divest of personal items. Technology that allows individuals to walk through with ease will best prevent bottlenecks, and ensure employees get to their stations on time. - Accuracy
Today’s threats extend far beyond the limits of metal, with bombs and other non-metallic weapons increasing in popularity every day.
To ensure modern threats do not go unnoticed, your next screening solution should be able to identify several types of weapons, as well as differentiate between a gun, toy, or cell phone. With advanced intelligent detection capabilities, security guards are better-informed of potential threats and can take quicker and more precise action to deter an attack to stay “left of bang.” - Flexibility
Implementing a rigid and predictable screening process can unfortunately create opportunities for people to use it against the venue that’s trying to stay protected.
The ability to deploy screening solutions anywhere at any time creates an element of surprise and significantly limits the insider threat. Airports should look for flexible solutions that are self-contained and easy to move so that security checkpoints can be deployed on a whim.
We can expect to see the insider threat problem proliferate across U.S. airports and beyond. To get ahead of this growing problem, consider reevaluating your employee screening process, educating yourself on the problem and identifying innovative solutions to address the ever-growing insider threat. An added benefit? Creating a no-hassle screening process for your employees can significantly impact job satisfaction and ultimately help with retaining employees.